http://trybeta.com/blog/?p=15 Testing Makes Perfect Sun, 14 Mar 2010 07:48:41 +0000 http://wordpress.org/?v=2.5 http://trybeta.com/blog/?p=15#comment-2 MicroISV on a Shoestring » Blog Archive The Art of Apologizing « Sat, 26 Aug 2006 07:58:25 +0000 http://trybeta.com/blog/2006/08/26/customer-support-is-the-best-marketing/#comment-2 [...] In a post which made many excellent points about customer service in general, TryBeta.com said the following about offering apologies: 2) Take the blame for ALL mistakes Did a bug in your software crash your customers computer or was it an error on their part? Who cares! Apologize for anything that goes wrong and offer to fix it. Tell them how important this issue is and get it fixed ASAP. [...] […] In a post which made many excellent points about customer service in general, TryBeta.com said the following about offering apologies: 2) Take the blame for ALL mistakes Did a bug in your software crash your customers computer or was it an error on their part? Who cares! Apologize for anything that goes wrong and offer to fix it. Tell them how important this issue is and get it fixed ASAP. […]

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